Firstly, I want to express my deep gratitude to Ms Tran Thi Hong Viet, Ph.D for her supports and advices to help me complete this thesis. She has been an outstanding advisor, always very flexible and willing to let her students work at their own pace, while making sure that things are going all right. I always found her highly accessible and I thank her for the weekly meeting that kept me motivated and suggested idea to complete my thesis.
Secondly, without the kind support of board of directors, managers and employees of Petro Vietnam finance company (PVFC) for their participation in my survey, my thesis never becomes such a real case so I would like to express my great acknowledge to them.
Moreover, I thank Ms Duong for reminding me to submit thesis on time and others supports in the process of writing thesis.
Last but not least, I also want to express my thanks to my family who gave me enthusiastic support and shared house work with me during the last two years while I was doing my master study.
Thank you very much.
Hanoi, May 2008
Nguyen Hong Nhung
TABLE OF CONTENTS
TABLE OF CONTENTS. 3
LIST OF ABBREVIATIONS: 5
LIST OF FIGURES. 6
LIST OF TABLES. 6
LIST OF APPENDICES. 7
CHAPTER I: INTRODUCTION.. 8
1.1 Necessity of research. 8
1.2 Research objectives. 9
1.3 Research question. 10
1.4 Research methodology. 10
1.5 Scope of research. 12
1.6 Limitation. 12
1.7 Structure of thesis. 12
CHARTER II: THEORETICAL BACKGROUND.. 14
2.1 Overviews of human resource and human resource development. 14
2.2 Nesecity of development and training human resource in business. 17
2.3 Content of training and development human resource in business. 18
2.4 Method of training and development human resource in business. 19
2.5 Process of HR training and development in business. 21
CHAPTER III: HUMAN RESOURCES DEVELOPMENT AND TRAINING ACTIVITY IN PVFC. 25
3.1 An Overview of PVFC. 25
3.2 Current situation of human resource development and training in PVFC. 32
3.2.1 Findings on current situation of HR at PVFC. 32
3.2.2 Findings on current situations of HR training and development at PVFC. 44
3.2.3 The problems and reason of the problems. 56
CHAPTER IV: RECOMMENDATIONS FOR IMPROVING HR DEVELOPMENT AND TRAINING ACTIVITY AT PVFC 58
4.1 PVFC’S BUSINESS STRATEGY. 58
4.2. Requirement for developing HR and Training needs in PVFC: 64
4.3. Recommendations for improving development and training activity at PVFC: 65
4.3.2 Improving financial capacity for training and development activity. 66
4.3.3 Increasing quality of training. 67
4.4 CONCLUSION.. 70
Experience at PVFC: 76